Frequently Asked Questions
What are the Most Popular things to do in Orlando?
- City of Orlando Tours
- ICON Park
- Helicopter Tours
- Air Ballon Tours
- Magic Kingdom
- Hollywood Studios
- Animal Kingdom
- Airboat Tours
- Universal Studios Orlando
- Islands of Adventure
- SeaWorld Orlando
- Legoland Florida
How many people can be in a group?
We can accommodate up to (8) people per Private VIP Guide, including children. If you wish to have more than eight, we can add an additional VIP Guide.
Do you visit multiple attractions in a day?
Five Star does not offer VIP guides for multiple attractions in a single day. Our service focuses on one attraction per day. This allows clients to experience all the attraction has to offer. This also avoids the crowds and stress of bouncing from one attraction to the next.
How long do we have our guide each day?
Our guides require a (6) hour minimum and a (12) hours maximum per day. A typical day lasts between 6-7 hours including lunch.
Do you have a sample itinerary of a day in Orlando?
The following is a sample itinerary for Magic Kingdom.
Experience takes place during the hours of 9 AM to 3 PM in Orlando, Florida
Meet times are typically 20 minutes prior to opening. Clients will then proceed with their Private VIP Guide to the entrance of the attraction. Once inside, everyone will walk down main street for pictures in front of Cinderella’s Castle and watch the opening show in front of the castle. Next, your family will start their journey into one of the Magic Kingdom’s famous lands where the magic will begin.
- Tomorrow Land Speedway
- Buzz Lightyear
- Space Mountain
- Jungle Cruise
- Aladdin Flying Carpets
- Pirates of The Caribbean
- Splash Mountain
- Big Thunder Mountain
- Small World
- Peter Pan
- Mickey’s Philharmagic
- Seven Dwarfs Mine train
- Tea Cups
- Voyage of The Little Mermaid
- Winnie The Pooh
Approximately noon clients will be taken to a prearranged reservation “table service” or a “quick service” lunch. After Lunch, the adventure will continue focusing on any remaining attractions.
Do we meet characters?
This will be discussed prior to your arrival so your family can decide what is most important the day of your experience. We strongly recommend one of the character dining options outside of the scheduled experience. If desired, we can incorporate meet and greets into the day or you can finish the day watching the mid-day parade at one of our select locations.
How do we experience minimal wait times?
Our Private VIP Guides know the layout of the attractions and the system in place as if they created it themselves! This coupled with their insider knowledge (i.e. “secret sauce”) gives us the confidence in ensuring minimal wait times.
Do you offer “back stage” access?
We do not offer nor do we have access to back stage areas to any of the attractions. Our clients and the attractions we visit can rest assured we adhere to all guidelines.
Are handicap Private VIP Guides used to skip the lines?
Never! Five Star has a “zero tolerance” policy in regards to improper representation of any disability or disability pass.
What is the cost of a Private VIP Guide?
Seasonal rates apply to our Private VIP Guides. It is always best to contact us directly for current rates. We do not include admission, merchandise, food, or gratuity. Our Private VIP Guide position is one of luxury service. Therefore, a 20% gratuity is the suggested.
Do you only visit Theme Parks?
Absolutely not the case, we have an undeniable love and passion for theme parks, but specialize in all Central Florida; from Food and Wine, to Nightlife, to Sightseeing Tours, to Helicopter Tours, and Airboat Tours. Not to mention, we are also an Independent Concierge and Luxury Transportation service. We have it all covered for our VIP clients.
What is your Cancellation Policy?
Cancellations must be made at least (14) days prior to the date of service to avoid the full payment penalty. Regardless of the reason, cancellations within (14) days of the date of service or a “no show” will result in being charged the minimum hours quoted at the quoted rate for each day canceled or considered a “no show”. We do not cancel for unfavorable weather as long as the attraction is open. In the event the attraction is closed, you will not be charged for that day. All Private VIP Tours that require “Full Payment” upfront are non-refundable. Clients are sometimes asked to pay in full upfront due to limited availability, high demands, extraordinary requests, extensive planning, possible loss of income for the company, third-party companies, and/or independent contractors during the time period. As with everything in life, there will be exceptions made on a case by case basis for an emergency, but the refund will not exceed 10% of the total. We are only after what is fair and appropriate for all involved.