Frequently Asked Questions
Which attractions are best to use a VIP Private Guide?
- City of Orlando
- Magic Kingdom
- Hollywood Studios
- Animal Kingdom
- Universal Studios Orlando
- Islands of Adventure
- SeaWorld Orlando
- Legoland Florida
- Bush Gardens Tampa
- City of Los Angeles
- Disneyland Park
- Disney California Adventure
- Universal Studios Hollywood
- Legoland California
How many people can be in a group?
We can accommodate up to (8) people per VIP Private Guide, including children. If you wish to have more than eight, we can add an additional VIP guide.
Do you offer park hopping?
Five Star does not offer VIP guides for multiple parks in a single day, with the exception of Universal Studios Orlando and Islands of Adventure. Our service focuses on one park per day. This allows clients to experience all the magic each park has to offer. This also avoids the stress of bouncing from one park to the next.
How long does an experience last?
Our experiences have a (6) hours minimum and a (12) hours maximum per day. A typical day lasts between 6-7 hours including lunch.
Do you have a sample itinerary of one of your Private VIP Experiences in Orlando?
The following is a sample itinerary for Magic Kingdom.
Experience takes place during the hours of 9 AM to 3 PM in Orlando, Florida
Meet times are typically 20 minutes prior to park opening. Clients will then proceed with their VIP Private guide to the entrance of the park. Once inside the park, everyone will walk down main street for pictures in front of Cinderella’s Castle and watch the opening show in front of the castle. Next, your family will start their journey into one of the Magic Kingdom’s famous lands where the magic will begin.
- Tomorrow Land Speedway
- Buzz Lightyear
- Space Mountain
- Jungle Cruise
- Aladdin Flying Carpets
- Pirates of The Caribbean
- Splash Mountain
- Big Thunder Mountain
- Small World
- Peter Pan
- Mickey’s Philharmagic
- Seven Dwarfs Mine train
- Tea Cups
- Voyage of The Little Mermaid
- Winnie The Pooh
Approximately noon clients will be taken to a prearranged reservation “table service” or a “quick service” lunch. After Lunch, the adventure will continue focusing on any remaining attractions.
Do we meet characters during the experience?
This will be discussed prior to your arrival so your family can decide what is most important the day of your experience. We strongly recommend one of the character dining options outside of the scheduled experience as an alternative to meeting characters during the time with your VIP guide. This maximizes the number of attractions your family can experience during the day. If desired, when visiting Disney we can finish the day watching Mickey Mouse and all of his friends at the mid-day parade at one of our select locations.
How do we experience minimal wait times?
Our VIP Private guides know the layout of the attractions and the system in place as if we created it ourselves! This coupled with our VIP Private guide’s insider knowledge (i.e. “secret sauce”) gives us the confidence in ensuring minimal wait times.
Do you offer “back stage” access?
We do not offer nor do we have access to back stage areas. Our clients and the attractions we visit can rest assured we adhere to all guidelines.
Are handicap guides used to skip the lines?
Never! Five Star has a “zero tolerance” policy in regards to improper representation of any disability or disability pass.
What is the cost of a VIP Private Guide?
Seasonal rates apply to our VIP private guides. It is always best to contact us directly for current rates. Our VIP experiences do not include admission, merchandise, food, or gratuity. Our VIP private guide position is one of luxury service. Therefore, the standard 20% gratuity is the suggested.
Do you only offer Theme Park experiences?
Absolutely not the case, we have an undeniable love and passion for theme parks, but specialize in all Central Florida and Southern California; from Food and Wine, to Nightlife, to sightseeing, to helicopter tours. Not to mention, we are also an independent concierge and luxury transportation service. We have it all covered for our VIP clients.
What is your Cancellation Policy?
We require a $100.00 deposit per day you wish to reserve your VIP Private Guide. In order to receive a full refund of your deposit, you must provide a written notice (14) days prior of your tour. Regardless of the reason, cancellations within 72 hours of the experience or a “no show” will result in being charged the minimum (6) hours at the quoted rate for each day canceled or considered a “no show”. We do not cancel for unfavorable weather as long as the attraction is open. In the event the attraction is closed the day of your experience, you will not be charged for that day.